Privacy Policy

We may collect the following categories of information depending on how you use the Website and services:

• Contact details you provide (e.g., email address, WhatsApp number).
• Order/trial details you submit (e.g., selected plan, device count, server selection).
• Technical data (e.g., IP address, device/browser information, approximate location).
• Usage data (e.g., pages viewed, clicks, session interactions).

• To provide and operate the service (e.g., set up access, respond to support requests).
• To communicate with you about orders, trials, and account-related messages.
• To improve our Website and user experience using analytics (only with consent where required).
• To measure and improve advertising performance (only with consent where required).
• To prevent fraud and ensure the security of the Website.

Depending on your consent choices, we may use:

• Google Tag Manager (GTM) to manage tags that can load analytics or marketing tools.
• Microsoft Clarity for analytics and session insights.
• Meta/Facebook technologies (e.g., Meta Pixel) to measure and improve ads.

Our consent banner allows you to accept all cookies or choose essential-only / customize preferences. You can reopen settings using the cookie icon.

Where applicable, we process personal data based on:

• Performance of a contract (e.g., to provide the service you request).
• Legitimate interests (e.g., security, preventing abuse, improving the Website).
• Consent (e.g., analytics/marketing cookies and similar technologies).
• Legal obligation (where required).

We may share information with service providers who help us operate the Website and deliver services (for example, analytics and advertising providers). These providers process data on our behalf or as independent controllers depending on the service.

We do not sell your personal information. We may disclose information if required by law or to protect our rights and users.

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Object to processing or request restriction.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise rights, contact support@directtier.co.uk.